Helpdesk Hosting
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.
Help Center Live - Features: very fast - hcl tends to be faster then many other live help systems due to it's "slim and trim" philosophy; cobrowse/co-forms allow you to see what the user is doing, while they are doing it; unlimited departments; unlimited operators; remote operation, no need for multiple scripts for multiple sites; themeable using the smarty template system; transcripts let you monitor operator performance; hot pages alert you to traffic in particular areas of your website; referrer statistics; visitor statistics; module system allows virtually limitless expansion capabilities.
SmarterTrack is a robust support Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, Reporting, and Analytics software application through an elegant web interface. The Event-driven architecture available within SmarterTrack provides the flexibility to automate functions such as a Live Chat Invite System, dynamic SLA policies, and more through the use of Notifications and Actions. SmarterTrack's AJAX Web interface brings the performance of a desktop application to the Web. Run stand-alone or integrate with your existing customer database to provide a complete Customer Service Software solution.
Support Center is powerful and easy-to-use helpdesk and customer support software that allows you to take control of your company inbox, and productively handle interactions between you and your clients. - a savvy web based helpdesk software solution, with intuitive AJAX based interface and with .less is more. approach. Support Center 1.0 is AJAX, PHP / MySQL helpdesk software for small to mid-sizes businesses. It provides organizations with ability to set up centralized email management and support ticket system for communication with customers. Along with all the important features, easy learning curve and fast and easy to use AJAX interface, it makes addressing customer questions quick and painless.
PHP Support Tickets (PHPST) - The powerful, all-in-one email helpdesk / ticketing software that is incredibly easy to use and a snap to install. Please read the features page to see an itemised list of features. PHP Support Tickets is written in PHP and utilises a MySQL database; both are required on your web server to install this application. Please read the requirements for more information on this. This application was written following design pattern principles and Object Oriented design. Developers delving into the code may be a bit disorientated at first, because the code doesn’t follow the common php/template pattern. The design is instead focused on expandability and ease of maintenance. Most of the visual aspect of the application is controlled by CSS stylesheets, while the internal workings are neatly and coherently organised in logical classes and methods. Easy Installation Although modifying the application certainly requires an understanding of Object-Oriented design, the PHP language and SQL; the installation is extremely straight forward, although a minimum understanding of web server technologies is essential. This script is set up to use a MySQL database by default, but can easily be modified to support all major types of databases, including MS Access, PostGreSQL and Oracle. You may also need some knowledge of how to upload a database schema into your MySQL installation. This can be done very easily through PHPMyAdmin. Although this is covered within the install it is still knowledge you may require, having PHPMyAdmin on hand is never a bad thing anyway. So download and UnZip / UnRAR the latest version and place it into a folder on your Web server, open your favourite browser and enter the installation folder /install. You will then be presented with the form to install the software. Administration The administration section is secured through a username and password. The default entry is administrator / password. You may change this once you have logged in. You may have unlimited Moderators / Admins assigned to take care of incoming tickets. These are all entered through an intuitive user admin page. Admins are allowed to view all tickets and perform all admin tasks, moderators can see the tickets assigned to their department only. Manageable departments allow you to edit / delete / add new departments at will. Reply to tickets through the response section and an email will automatically be sent to the User who posted the ticket with a full history of the message thread. Admins can see and view Attachments made by the User, and also add attachments to the replies. The type of files allowed are configured within the config.php file and is unlimited. Newly posted tickets will be emailed to the Admin’s email address, response by the User will also continue to be emailed with a full history of the message thread. You can allow users to register themselves or control who is allowed to post into the system. This application can handle unlimited user. Many other configurable features are contained within the config.php file. User Interface Users have the basic ability of sending in tickets to set departments, with set urgency levels. They can add single attachments to any post. Users can open, close or answer their own tickets.
CSLH - A multi-user, multi-operator, multi-department Live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with that visitor. The modular structure and open source code allows for the highest level of freedom in customization to fit your needs.
phpMyFAQ supports various databases to store all data. phpMyFAQ also offers a multi-language Content Management-System with a WYSIWYG editor and an Image Manager, flexible multi-user support with user and group based permissions on categories and records, a wiki-like revision feature, a news system, user-tracking, language modules, enhanced automatic content negotiation, templates, extensive XML-support, PDF-support, a backup-system, a dynamic sitemap, related articles, tagging, RSS feeds, built-in spam protection systems and LDAP support.
Support Logic Helpdesk is a support ticket system offering multiple e-mail addresses, admin/staff/user panels, canned responses, HTML tags support, e-mail limit on a per user/day basis, attachments and more.
Mantis is a free popular Web-based bugtracking system. It is written in the PHP scripting language and works with MySQL, MS SQL, and PostgreSQL databases and a Web server. It comes in 68 languages, and provides the following features: different user access level per project; search and filters; e-mail notification; attachments; RSS feeds; sponsorships support (users are able to place sponsorships for specific issues, also developers can track such sponsorships or payments); self-service reset password support; export to csv, Microsoft Excel, Microsoft Word; ability to extend functionality through custom functions; Wiki integration; online chat, and many other features.
Support Services Manager (SSM) is a powerful Support Desk and Knowledge Base application.
Owl is a multi user document repository (knowledgebase) system written in PHP4 for publishing files/documents onto the web for a corporation, small business, group of people, or just for yourself.
Helpdesk Hosting Plans
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| Packages | Web Hosting | Reseller Hosting |
|---|---|---|
| Disk Space | UNLIMITED | 10 to 100 GB |
| Bandwidth | UNLIMITED | UNLIMITED |
| Domains | 1 | UNLIMITED |
| Sub Domains | UNLIMITED | UNLIMITED |
| Domain Alias | UNLIMITED | UNLIMITED |
| Databases | UNLIMITED | UNLIMITED |
| E-Mail Accounts | UNLIMITED | UNLIMITED |
| FTP Accounts | UNLIMITED | UNLIMITED |
| Web Mail | Yes | Yes |
| Dedicated IP | Optional | Optional |
| Control Panel | CPanel | CPanel & WHM |
| Free Domain | FOREVER | FOREVER |
| Free Apps | Yes | Yes |
| Customer Accounts | 1 | UNLIMITED |
| Packages | Web Hosting | Reseller Hosting |
| Monthly | $2.95 | $14.95 |
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