Live Chat Services
- Track visitors on your website - LiveHelpGenie provides an agent software which you can install on your machine. This software allows you to see every visitor to your website and what they are doing on your website.
- Visitors on your site can chat with you - Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.
- You can invite Visitors to chat with you - Simply click on the "Invite" button in your agent console and a chat window will popup on the screen of the visitor you selected.
- 30 Days Money Back Guarantee!
| Package | Economy | Business | Corporate | Enterprise |
|---|---|---|---|---|
| Agents | 3 | 5 | 7 | 10 |
| Departments | 1 | 2 | 5 | UNLIMITED |
| Live Tracking | UNLIMITED | UNLIMITED | UNLIMITED | UNLIMITED |
| Live Chats | UNLIMITED | UNLIMITED | UNLIMITED | UNLIMITED |
| Private Labeling | - | Yes | Yes | Yes |
| Secure Chat Encryption | - | - | Yes | Yes |
| Enterprise Reporting | - | - | - | Yes |
| Setup Fee | FREE | FREE | FREE | FREE |
| Monthly | $9.95 | $19.95 | $39.95 | $199 |
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| Chat Features | ||||
|---|---|---|---|---|
| Multiple Simultaneous Agents | Yes | Yes | Yes | Yes |
| Intelligent Chat Distribution | Yes | Yes | Yes | Yes |
| Agent to Agent transfer | Yes | Yes | Yes | Yes |
| Operator to Operator chat | Yes | Yes | Yes | Yes |
| Intuitive Windows-based agent interface | Yes | Yes | Yes | Yes |
| Ability to accept / reject incoming chat requests | Yes | Yes | Yes | Yes |
| Unlimited Simultaneous chats | Yes | Yes | Yes | Yes |
| Canned Response Manager | Yes | Yes | Yes | Yes |
| Push Images, Links, Pages, Proactive Messages | Yes | Yes | Yes | Yes |
| Ability to chat in multiple languages | Yes | Yes | Yes | Yes |
| Emotions | Yes | Yes | Yes | Yes |
| Leave a message when offline | Yes | Yes | Yes | Yes |
| Chat Initiation | ||||
|---|---|---|---|---|
| Visitor initiated Chat from Website / Email | Yes | Yes | Yes | Yes |
| Invite Visitor to Chat | Yes | Yes | Yes | Yes |
| Force Chat | Yes | Yes | Yes | Yes |
| Activity Monitor | ||||
|---|---|---|---|---|
| Real-Time Site Activity Monitor | Yes | Yes | Yes | Yes |
| Monitor 1000's of visitors simultaneously | Yes | Yes | Yes | Yes |
| Visitor History | Yes | Yes | Yes | Yes |
| Visitor Browser Type, Country, Browsing history | Yes | Yes | Yes | Yes |
| Visitor Time spent per page | Yes | Yes | Yes | Yes |
| Branding & Customization Features | ||||
|---|---|---|---|---|
| Visitor's chat window fully customizable | Yes | Yes | Yes | Yes |
| Chat Button/Icons fully customizable | Yes | Yes | Yes | Yes |
| Fonts, Colours and Font Style | Yes | Yes | Yes | Yes |
| Reporting and Analysis | ||||
|---|---|---|---|---|
| Chat Satisfaction Survey | Yes | Yes | Yes | Yes |
| Retrieve/Search Chat Transcripts | Yes | Yes | Yes | Yes |
| Detailed Reporting and Statistics | Yes | Yes | Yes | Yes |
