Live Chat
WISENIC offers the industry leading Live Chat and Monitoring software for your Customers and Resellers. Live Chat is an online Website chat that allows your Customers to integrate live agent-based chat capabilities on their website. With Live Chat, your Customers can track and monitor visitors on their website, chat with visitors to their website, invite Visitors to chat with them, and much more
WISENIC Gives You
- A feature-packed Live Website Chat and Monitoring utility
- A ready-made private labeled website (SuperSite) to sell Live Monitoring and Chat Services to your Customers
- A ready-made private labeled website (PartnerSite) to sign up Resellers under you for reselling Live Monitoring and Chat Services
- Private labeled Control Panels for you, your Resellers and your Customers to configure and manage Forwarding services
- A powerful API to allow you to integrate Forwarding services within your website and Control Panels
- The WISENIC Virtual Datacenter - A collection of private-labeled, redundant Servers, on which your Forwarding Services can reside
Live Monitoring and Chat Features
Chat Features
- Multiple Simultaneous Agents
- Multiple Departments
- Configurable Chat Distribution - UCD, Round robin etc
- Agent to Agent transfer
- Operator to Operator chat
- Intuitive Windows-based agent interface
- Ability to accept / reject incoming chat requests
- Unlimited Simultaneous chats
- Secure SSL based Chat
- Canned Response Manager
- Push Images, Links, Pages, Proactive Messages
- Ability to chat in multiple languages
- Emoticons
- Leave a message when offline
Chat Initiation
- Visitor initiated Chat from Website / Email
- Autopopup Chat
- Invite Visitor to Chat
- Force Chat
Activity Monitor
- Real-Time Site Activity Monitor
- Monitor 1000's of visitors simultaneously
- Visitor History
- Visitor Browser Type, Country, Browsing history
- Visitor Time spent per page
Branding & Customization Features
- Visitor's chat window fully customizable
- Chat Button/Icons fully customizable
- Fonts, Colours and Font Style
Reporting and Analysis
- Chat Satisfaction Survey
- Retrieve/Search Chat Transcripts
- Detailed Reporting and Statistics
Live Chat Service Pricing
| Package Features | Basic | Small Business | Corporate | Enterprise |
|---|---|---|---|---|
| No of Operators | 3 | 5 | 7 | 10 |
| No of Departments | 0 | 2 | 5 | Unlimited |
| Full Branding | No | Yes | Yes | Yes |
| Secure SSL Chat | No | No | Yes | Yes |
| Detailed Reporting and Statistics | No | No | No | Yes |
| Package Features | Basic | Small Business | Corporate | Enterprise |
| Base slab ($49 Initial Deposit/Total Receipts) | $9.95 / Month | $19.95 / Month | $39.95 / Month | $149 / Month |
| Slab 1 ($499 Initial Deposit/Total Receipts) | $8.95/ Month | $18.95/ Month | $36.95 / Month | $139 / Month |
| Slab 2 ($999 Initial Deposit/Total Receipts) | $6.95 / Month | $16.95 / Month | $34.95 / Month | $129 / Month |
| Suggested Retail Price | $12.95 / Month | $29.95 / Month | $59.99 / Month | $249 / Month |
Live Chat Service – Business Process Automation
Click on the links below to find out how WISENIC automates various aspects of your Web Services business
Quick Links
- Current Promos
- What can you sell ?
- How can you sell ?
- What sets us apart?
- Totally private labelled
- Free E-commerce Websites
- No Sign-up fee
- No Set-up Fee
- Lowest Industry Pricing
- Dedicated Account Manager
- Reliable 24x7 Support
- Money Back Guarantee
